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Frequently Asked Questions.

Is warranty applicable to products I buy on lotezy.com?

All products bought on lotezy come with manufacturer warranty.

When the warranty starts?

Warranty of the product starts when the Lotezy Retailer sell/ invoice this to the end user.

The warranty card is not sealed on the product. How do I claim warranty?

Most service centers accept a proof of purchase ( i.e. original invoice from Lotezy Retailer) as proof to provide warranty service. If any of your customer face any trouble please contact us for help at customercare@lotezy.com

What is the warranty for the replacement my customer got? Will it be the same as the initial product?

Yes, the warranty for your replacement will be the same as your initial product.

Can I order a product that is 'Out of Stock' or ‘Temporarily Unavailable’?

Unfortunately, products listed as 'Out of Stock' or ‘Temporarily Unavailable’ are not available for sale

Toll Free Number

18002749994

Email

customercare@lotezy.com

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